Privacy Policy

1. Introduction

This Privacy Policy describes how ResQ Circle ("ResQ Circle", "we", "our", or "us") collects, uses, stores, shares, and protects your information when you use our mobile application, website, APIs, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

If you do not agree with this Privacy Policy, you should stop using our Services immediately.

2. Information We Collect

Depending on how you use the Services, we may collect the following categories of information.

3. Permissions We Request

ResQ Circle requests only the permissions necessary to provide its features.

You may revoke these permissions at any time through your device settings; however, doing so may limit certain features of the Services.

4. Location Information

Because ResQ Circle is a personal safety application, location information is an important part of the Services.

We may collect your precise or approximate location when you:

• Enable location permissions.
• Activate an SOS.
• Share your live location.
• Use trusted circle features.
• Choose to share your location with family members.

Your location is shared only with individuals or services you explicitly authorize or where necessary to provide the requested functionality.

5. How We Use Your Information

We use the information we collect for purposes including:

• Creating and managing your account.
• Providing emergency SOS services.
• Sharing your location with trusted contacts.
• Managing family circles.
• Managing pet profiles.
• Supporting public pet search functionality.
• Delivering notifications.
• Providing customer support.
• Preventing fraud and abuse.
• Maintaining platform security.
• Improving application performance.
• Fixing bugs and technical issues.
• Complying with legal obligations.

Legal Basis for Processing

We process personal information only where we have a valid legal basis, including your consent, performance of our agreement with you, compliance with legal obligations, protection of vital interests, and our legitimate interests in operating, maintaining, and improving the Services.

6. Emergency Communications

When you activate emergency features, ResQ Circle may process and transmit information including:

• Your name.
• Your phone number.
• Your live or last known location.
• The time of the emergency.
• Your emergency message.
• Information about the emergency event.

This information is shared only with your selected emergency contacts or trusted circle members in order to provide the requested emergency assistance functionality.

7. How We Share Your Information

We do not sell or rent your personal information to third parties. We only share your information in the circumstances described in this Privacy Policy.

8. Third-Party Services

Our Services may integrate with or rely upon third-party technologies and providers to deliver certain functionality.

Depending on your device and usage, these services may include:

• Google Maps Platform.
• Google Play Services.
• Firebase Cloud Messaging (FCM).
• Apple Push Notification Service (APNs).
• Cloud hosting providers.
• Analytics and crash reporting providers.
• Authentication providers.

These providers operate under their own privacy policies. We encourage you to review their privacy practices where applicable.

ResQ Circle is not responsible for the privacy practices of third-party websites, applications, or services that are not controlled by us.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide the Services.
• Maintain account functionality.
• Resolve disputes.
• Comply with legal obligations.
• Enforce our agreements.
• Protect the security and integrity of the platform.

When your information is no longer required, we will delete, anonymize, or securely dispose of it in accordance with applicable laws and our internal data retention practices.

Certain information may be retained for longer periods where required by law or for legitimate business purposes such as fraud prevention, dispute resolution, or security investigations.

If account deletion is available within the application, you may submit your request directly through the app settings. Otherwise, you may contact us using the email address provided below.

10. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, loss, or destruction.

Security measures may include:

• Encrypted network communications (HTTPS/TLS).
• Access controls.
• Authentication and authorization mechanisms.
• Secure server infrastructure.
• Regular software updates.
• Security monitoring and logging.

Although we strive to protect your information, no system can guarantee absolute security. You acknowledge that transmission of information over the Internet is at your own risk.

11. International Data Transfers

Your information may be processed or stored on servers located outside your state or country, depending on the infrastructure used to provide the Services.

Where required, we take reasonable measures to ensure that appropriate safeguards are in place for international transfers of personal information and that such transfers comply with applicable data protection laws.

12. Children's Privacy

ResQ Circle is not intended for children under the age required by applicable law to provide their own consent for data processing.

We do not knowingly collect personal information from children without appropriate parental or legal guardian consent where required.

If you believe that a child has provided personal information without the necessary consent, please contact us so that we can investigate and, where appropriate, delete the information.

13. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Update your profile information.
• Request deletion of your account.
• Withdraw permissions granted through your device.
• Object to or restrict certain processing activities where permitted by law.

You can also manage many privacy settings directly from within the application or through your device settings.

Requests relating to your personal information may be submitted using the contact details provided in this Privacy Policy.

14. Cookies and Similar Technologies

Our website and certain parts of the Services may use cookies, local storage, and similar technologies to improve your experience, remember your preferences, enhance security, and understand how our Services are used.

These technologies may be used to:

• Maintain secure user sessions.
• Remember your preferences.
• Improve website performance.
• Measure application usage.
• Detect and prevent fraudulent activity.

You can configure your browser to reject or remove cookies. However, doing so may affect certain website functionality.

15. Data Deletion

You may request deletion of your ResQ Circle account at any time. Once your request is processed, we will delete or anonymize your personal information unless we are required to retain certain data to comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, or protect the security of our Services.

Some information, such as system logs, audit records, backup data, or information required by law, may remain for a limited period before being permanently removed.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices.

When we make material changes, we will update the Last Updated date shown at the top of this page. Where required by applicable law, we may also provide additional notice through the application, website, or other appropriate communication methods.

Your continued use of the Services after the updated Privacy Policy becomes effective constitutes your acceptance of the revised Policy.

17. Contact Us

If you have any questions, concerns, requests, or feedback regarding this Privacy Policy or the way we handle your personal information, please contact us:

• Email: support@resqcircle.com
• Website: https://resqcircle.com

We will make reasonable efforts to respond to your request within a reasonable timeframe and in accordance with applicable laws.

18. Your Consent

By downloading, installing, accessing, or using ResQ Circle, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, and disclosure of your information as described herein.

If you do not agree with this Privacy Policy, you should discontinue use of the Services and uninstall the application.

Thank you for trusting ResQ Circle.

We are committed to protecting your privacy while helping you, your family, and your trusted circle stay connected and safer during emergencies.