Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and ResQ Circle ("ResQ Circle", "we", "our", or "us") governing your access to and use of the ResQ Circle mobile application, website, APIs, and all related services (collectively, the "Services").

By accessing or using our Services, you confirm that you are legally capable of entering into this agreement and agree to comply with these Terms and all applicable laws and regulations.

If you do not agree to these Terms, you must immediately stop using the Services.

2. About ResQ Circle

ResQ Circle is a personal safety and emergency assistance platform that enables users to build trusted circles consisting of family members, friends, guardians, and other trusted contacts.

The platform may include features such as:

• Emergency SOS alerts
• Real-time location sharing
• Emergency voice calling
• Push notifications
• Family and trusted contact management
• Pet profile creation and public pet search
• Bag or personal item management
• Emergency event history
• Safety notifications
• Future safety-related features released by ResQ Circle

The Services are intended to assist communication during emergencies but are not a replacement for government emergency services, police, ambulance, fire departments, hospitals, or other official emergency responders.

3. Eligibility

By using ResQ Circle, you represent and warrant that:

• You are at least 18 years old, or
• You are using the Services under the supervision and consent of your parent or legal guardian.
• You have the legal capacity to enter into a binding agreement under the laws of your jurisdiction.
• You will comply with all applicable local, state, national, and international laws.

4. User Accounts

Certain features require you to create a ResQ Circle account. You agree to provide accurate, complete, and current information during registration.

You are solely responsible for:

• Maintaining the confidentiality of your account credentials.
• Protecting access to your mobile device.
• All activities performed through your account.
• Keeping your contact information up to date.

We reserve the right to suspend or terminate accounts that contain false information, violate these Terms, or are involved in fraudulent or unlawful activities.

5. Emergency SOS and Safety Features

ResQ Circle provides emergency communication features intended to notify your trusted contacts during emergency situations.

When you activate an SOS, the Services may:

• Notify selected emergency contacts.
• Share your live or last known location.
• Initiate emergency calling where supported.
• Record emergency events for your account history.
• Send notifications to members of your trusted circle.

You acknowledge that successful delivery of alerts depends upon numerous factors outside our control, including but not limited to:

• Internet availability.
• GPS accuracy.
• Device battery level.
• Mobile network coverage.
• Notification permissions.
• Operating system restrictions.
• Third-party communication providers.

ResQ Circle does not guarantee that emergency alerts will always be delivered, received, or acted upon.

6. Location Services

Certain features require access to your device location. By enabling location permissions, you authorize ResQ Circle to access, process, and share your location as required to provide emergency and safety services.

Your location may be shared with:

• Your approved emergency contacts.
• Members of your trusted circle.
• Family members you explicitly authorize.
• Other users only where you explicitly choose to share information.

You remain responsible for granting and managing your device's location permissions. Disabling location services may prevent certain features from functioning correctly.

7. Family Circle and Trusted Contacts

ResQ Circle allows you to create and manage a trusted safety network consisting of family members, guardians, friends, and emergency contacts.

You agree that:

• You will only add individuals with their knowledge or permission where required by applicable law.
• Contact information you provide is accurate and belongs to the intended individual.
• You will not misuse emergency alerts or repeatedly send false emergency notifications.
• You are responsible for maintaining the accuracy of your trusted contacts.

We reserve the right to limit, suspend, or terminate misuse of emergency communication features.

8. Pet Profiles and Public Search

ResQ Circle allows users to create profiles for their pets and associate them with a unique identification number or QR code. These features are intended to assist in identifying and reuniting lost pets with their owners.

When you enable public visibility for a pet profile, certain information may be made available to users who search using the pet's identification number or scan the associated QR code.

You acknowledge and agree that:

• You are responsible for ensuring that all pet information is accurate and up to date.
• You will only create profiles for pets that you own or are authorized to manage.
• Public search results may include limited information necessary to help identify or return a lost pet.
• ResQ Circle is not responsible for any interactions between users resulting from a public pet search.

9. User Responsibilities

While using ResQ Circle, you agree to:

• Provide truthful and accurate information.
• Keep your account credentials secure.
• Maintain updated emergency contact information.
• Use the Services only for lawful purposes.
• Respect the privacy and rights of other users.
• Promptly report any unauthorized use of your account.
• Ensure that emergency alerts are only triggered during genuine emergency situations.

You are solely responsible for any content, information, or communications that you upload, transmit, or share through the Services.

10. Prohibited Activities

You agree that you will not:

• Use the Services for any unlawful or fraudulent activity.
• Submit false emergency alerts.
• Harass, threaten, or impersonate another individual.
• Attempt to gain unauthorized access to any account or system.
• Reverse engineer, decompile, or modify any part of the Services.
• Introduce viruses, malware, bots, or malicious software.
• Interfere with the operation or security of the Services.
• Use automated scripts to access the platform without authorization.
• Upload content that infringes intellectual property rights.
• Collect personal information of other users without their consent.
• Use the Services in any way that could damage our infrastructure or reputation.

Violation of these Terms may result in immediate suspension or permanent termination of your account without prior notice.

11. Permissions and Device Features

ResQ Circle may request permission to access certain device capabilities in order to provide its functionality.

These permissions may include:

• Location services.
• Camera.
• Microphone.
• Phone calling.
• Notifications.
• Contacts (only where explicitly authorized).
• Storage or photo library.

You may revoke these permissions through your device settings; however, doing so may limit or disable certain features of the Services.

12. Third-Party Services

The Services may integrate with or rely upon third-party platforms, providers, or technologies, including but not limited to:

• Google Maps or other mapping providers.
• Firebase Cloud Messaging.
• Apple Push Notification Service (APNs).
• Cloud hosting providers.
• Telecommunication providers.
• Analytics and crash reporting services.

These third-party services are governed by their own terms and privacy policies. ResQ Circle is not responsible for the availability, accuracy, or performance of any third-party services.

13. Intellectual Property

All intellectual property rights in the Services, including software, source code, trademarks, logos, graphics, designs, databases, text, documentation, and other content are owned by or licensed to ResQ Circle.

You may not:

• Copy or redistribute our content.
• Modify or create derivative works.
• Use our trademarks without written permission.
• Sell, lease, sublicense, or commercially exploit any part of the Services.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Services solely for personal and lawful purposes.

14. Privacy

Your privacy is important to us. Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

By using the Services, you consent to the collection and processing of your information in accordance with our Privacy Policy, including information required to provide safety, communication, and emergency-related features.

You are responsible for ensuring that any information you share regarding family members, emergency contacts, pets, or other individuals complies with applicable laws and that you have the necessary permissions to provide such information.

15. Medical and Emergency Services Disclaimer

ResQ Circle is a technology platform designed to facilitate communication during emergency situations. The Services are not a substitute for police, ambulance, fire departments, hospitals, healthcare providers, or any other official emergency services.

We do not monitor emergency requests in real time, dispatch emergency responders, provide medical advice, or guarantee that assistance will be available when an SOS is activated.

If you are experiencing a life-threatening emergency, you should immediately contact your local emergency services using the emergency telephone number available in your country.

16. No Guarantee of Service or Emergency Response

While we strive to provide reliable Services, ResQ Circle does not guarantee that the Services will always be available, uninterrupted, secure, accurate, or error-free.

Emergency alerts, calls, live location updates, notifications, and other communications may fail or be delayed due to factors outside our control, including:

• Internet or mobile network outages.
• GPS inaccuracies.
• Low device battery.
• Device settings or permission restrictions.
• Operating system limitations.
• Third-party service interruptions.
• Natural disasters or force majeure events.

You acknowledge that use of the Services is at your own risk and that ResQ Circle cannot guarantee successful delivery or receipt of emergency communications.

17. Limitation of Liability

To the fullest extent permitted by applicable law, ResQ Circle, its owners, affiliates, employees, contractors, licensors, partners, and service providers shall not be liable for any direct, indirect, incidental, consequential, exemplary, special, or punitive damages arising from or relating to:

• Your use or inability to use the Services.
• Failure of emergency alerts or notifications.
• Loss of data or unauthorized access.
• Loss of profits, revenue, goodwill, or business opportunities.
• Errors, interruptions, or delays in the Services.
• Acts or omissions of third-party service providers.
• Actions taken by emergency contacts or other users.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

18. Indemnification

You agree to defend, indemnify, and hold harmless ResQ Circle and its affiliates, officers, employees, contractors, licensors, and partners from any claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Services.
• Your violation of these Terms.
• Your violation of applicable laws.
• Your infringement of the rights of another person or entity.
• Any information or content you submit through the Services.

19. Account Suspension and Termination

We reserve the right, at our sole discretion, to suspend, restrict, or permanently terminate your account without prior notice if:

• You violate these Terms.
• You misuse emergency features.
• You engage in fraudulent or unlawful activities.
• Your actions pose a risk to other users or the platform.

You may stop using the Services or delete your account at any time, subject to applicable legal and regulatory obligations regarding data retention.

20. Changes to the Services

We may modify, enhance, suspend, or discontinue any feature of the Services at any time without prior notice.

We may also introduce new features, modify existing functionality, or remove features to improve user experience, comply with legal requirements, or maintain platform security.

21. Changes to These Terms

We may revise these Terms from time to time. Updated versions will be published within the application or on our website together with the revised effective date.

Your continued use of the Services after updated Terms become effective constitutes your acceptance of those revised Terms.

22. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Any disputes arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts in India.

23. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

24. Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us:

• Email: support@resqcircle.com
• Website: https://resqcircle.com

We will make reasonable efforts to respond to your inquiries as promptly as possible.

Thank you for choosing ResQ Circle. Our mission is to help individuals, families, and communities stay connected and safer during emergencies. We appreciate your trust in our platform and your commitment to using our Services responsibly.